User Agreement

Last Updated: January 5, 2026

Terms of Service Acceptance and Agreement

By accessing, browsing, or utilizing the services provided through primemaluna.com, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service. Your continued use of our platform constitutes ongoing acceptance of these terms and any subsequent modifications. If you do not agree with any provision contained herein, you must immediately discontinue use of our services.

User Age Requirements and Eligibility Verification

Our services are exclusively available to individuals who are eighteen (18) years of age or older. By accessing our platform, you represent and warrant that you meet this minimum age requirement and possess the legal capacity to enter into binding agreements. Users under the age of majority in their jurisdiction are strictly prohibited from using our services.

Intellectual Property Rights and Protections

All content, trademarks, logos, graphics, text, software, and other materials available on primemaluna.com are the exclusive property of Maluna Promocao de Vendas Ltda or our licensed partners. Users are granted a limited, non-exclusive, non-transferable license to access and use our platform for personal purposes only. Any unauthorized reproduction, distribution, or modification of our intellectual property is strictly prohibited and may result in legal action.

SMS Communication and TCPA Compliance Standards

By providing your mobile phone number, you expressly consent to receive promotional and transactional SMS messages from Maluna at the number provided. Message frequency may vary up to four (4) messages per week. Standard messaging and data rates may apply as determined by your wireless carrier. To discontinue SMS communications, reply "STOP" to any message or contact our support team. For assistance, reply "HELP" or email [email protected].

Product Information and Health Disclaimers

All supplement products offered through our platform are intended for nutritional support only and have not been evaluated by health regulatory authorities for the treatment, cure, or prevention of any medical condition. Our products are not intended to diagnose, treat, cure, or prevent any disease. Consumers should consult with qualified healthcare professionals before beginning any supplementation regimen, especially if pregnant, nursing, or taking medications.

Acceptable Use Guidelines and Restrictions

Users must utilize our services in accordance with applicable laws and these terms. Prohibited activities include but are not limited to: attempting to gain unauthorized access to our systems, distributing malicious software, engaging in fraudulent activities, harassing other users, or using our platform for any illegal purposes. Violation of these guidelines may result in immediate account termination and potential legal consequences.

Service Modifications and Platform Updates

Maluna reserves the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We may update these Terms of Service periodically to reflect changes in our business practices or legal requirements. Material changes will be communicated through our platform or via email. Your continued use following such modifications constitutes acceptance of the revised terms.

Warranty Disclaimers and Service Limitations

Our services and products are provided "as is" and "as available" without warranties of any kind, whether express or implied. Maluna specifically disclaims all warranties including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our services will be uninterrupted, error-free, or completely secure, nor do we warrant the accuracy or completeness of any information provided.

Privacy Policy Reference and Data Handling

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. By using our services, you acknowledge that you have reviewed and agree to our privacy practices as outlined in our Privacy Policy available on our website.

Liability Limitations and Damage Exclusions

To the maximum extent permitted by applicable law, Maluna Promocao de Vendas Ltda shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from your use of our services. Our total liability for any claims related to our services shall not exceed the amount paid by you for our products or services in the twelve months preceding the claim.

Governing Law and Jurisdictional Authority

These Terms of Service shall be governed by and construed in accordance with the laws of the Federative Republic of Brazil, without regard to conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the Brazilian courts, specifically those located in the State of São Paulo.

Account Termination and Suspension Procedures

Maluna reserves the right to terminate or suspend user accounts at our sole discretion, with or without cause, and with or without prior notice. Upon termination, your right to use our services ceases immediately. Provisions of these terms that by their nature should survive termination shall remain in effect, including intellectual property rights, disclaimers, and limitation of liability clauses.

Contact Information and Customer Support

For questions regarding these Terms of Service or our services, please contact Maluna Promocao de Vendas Ltda at [email protected] or +13212272385. Our registered business address is located in Franca, SP 14412300, Brazil, under the direction of Dalton Livio Bianchi. Our company is registered with CNPJ: 49072040000138. We strive to respond to all inquiries within forty-eight hours during regular business days.