Our Privacy Commitment

Last Updated: January 5, 2026

Welcome to Our Privacy Family

At Maluna, we believe your privacy deserves the same care we put into our products. This policy explains how we handle your personal information when you visit primemaluna.com or interact with our services. Maluna Promocao de Vendas Ltda, located in Franca, SP 14412300, Brazil (CNPJ: 49072040000138), is committed to protecting your data while providing you with an amazing experience. Last updated: January 5, 2026.

Your Text Message Journey

By providing your phone number, you're agreeing to receive promotional SMS messages from Maluna at the number you provide. We'll send you up to 4 messages per week with exciting offers, product updates, and exclusive deals. Message and data rates may apply depending on your carrier plan, so check with your mobile provider about any charges. You can opt out anytime by texting STOP to any of our messages, and we'll immediately remove you from our SMS list. For help, simply reply HELP to any message or contact our support team.

How We Keep Your Data Safe

Your information security is our top priority, and we use industry-standard measures to protect your data. We employ encryption, secure servers, and regular security audits to safeguard your personal information from unauthorized access. Our team receives ongoing training about data protection best practices and privacy regulations. While we implement robust security measures, please remember that no online transmission is 100% secure, so we encourage you to use strong passwords and keep your account information confidential.

Information We Collect About You

We gather information to provide you with personalized service and improve your shopping experience. When you visit our website or make a purchase, we may collect your name, email address, phone number, shipping address, and payment information. Our systems automatically collect technical data like your IP address, browser type, device information, and how you navigate our site. We also track your purchase history and preferences to recommend products you might love.

Our Cookie Recipe

We use cookies and similar technologies to make your browsing experience smoother and more personalized. Essential cookies help our website function properly, while analytics cookies help us understand how visitors use our site. Marketing cookies allow us to show you relevant advertisements and track campaign effectiveness. You can manage your cookie preferences through your browser settings, though disabling certain cookies might affect website functionality. We respect your choices and provide clear information about the cookies we use.

Special Protection for Young Users

Maluna takes children's privacy seriously and doesn't knowingly collect personal information from anyone under 13 years old. Our website and services are designed for adult users, and we don't intentionally market to children. If we discover we've accidentally collected information from a child under 13, we'll delete it immediately. Parents who believe their child has provided us with personal information should contact us right away so we can remove it from our systems.

When We Share Your Information

We only share your personal information when necessary to provide our services or when required by law. Trusted service providers help us process payments, fulfill orders, send emails, and analyze website performance, but they're contractually required to protect your data. We may share information with law enforcement if required by legal processes or to protect our rights and safety. We'll never sell your personal information to third parties for their marketing purposes.

Your California Privacy Rights

California residents have special rights under the California Consumer Privacy Act (CCPA) regarding their personal information. You can request to know what personal information we collect, use, disclose, or sell about you in the past 12 months. You have the right to request deletion of your personal information, though some exceptions may apply for legal or business purposes. We don't sell personal information in the traditional sense, but you can opt out of certain data sharing practices. To exercise these rights, contact us at [email protected] or call +13212274385.

How We Use Your Data

Your information helps us provide excellent service and create experiences tailored just for you. We use your data to process orders, send shipping notifications, provide customer support, and improve our products based on feedback. Marketing communications help you discover new products and exclusive offers that match your interests. We also analyze usage patterns to enhance website performance and develop new features our customers will love.

Staying Current with Changes

Privacy practices evolve, and we may update this policy to reflect changes in our services or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website before the changes take effect. We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the top of this policy shows when it was last updated, and continued use of our services means you accept any modifications.

Reaching Out to Us

We love hearing from our customers and are here to answer any questions about your privacy or data handling. Our dedicated support team, led by Dalton Livio Bianchi, is ready to help with any concerns or requests you might have. Whether you want to update your information, exercise your privacy rights, or simply learn more about our practices, we're just a message away.

Understanding Data Retention

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Account information is typically retained while your account remains active and for a reasonable period afterward to comply with legal obligations. Transaction records may be kept longer for tax and accounting purposes, while marketing data is retained until you unsubscribe or request deletion. When we no longer need your information, we securely delete or anonymize it to protect your privacy.